Return & Refund Policy

At ChaskaTea, your satisfaction is our priority. Please read our return and refund policy carefully:

1. Returns Eligibility

• Returns are accepted only in case of wrong or damaged items.
• You must notify us within 48 hours of receiving the order with photos and order details.
• Items must be unused, sealed, and in original condition.

2. Non-Returnable Items

• Opened, used, or customized products cannot be returned due to hygiene and safety reasons.

3. Refunds Process

• Approved refunds will be processed to the original payment method within 5–7 business days.
• Shipping costs (if any) are non-refundable unless the return is due to our error.

4. How to Request a Return Email us at support@chaskatea.com with your order ID, issue description, and clear images.